Through your use of the Site, we collect what may qualify as Personal Information, which is information that identifies you as an individual or relates to you as an identifiable individual. While we do not require you to provide Personal Information in order to navigate the Site, we may need to collect Personal Information if you choose to engage in certain activities on the Site or request products or services. Below are the types of Personal Information that we may collect.
We collect the Personal Information that you provide to us. If you choose to create an account on the Site, we may collect registration information such as your user name, first and last name, gender, date of birth, delivery address, billing address, email address, and telephone number. If you make a purchase on Site, we may additionally collect payment card information. If you provide us contact information to learn more about our products or services or choose to send us a message with information about yourself, we will maintain records of your correspondence. This may include any of your questions, comments, or suggestions and our responses.
If you choose to interact with our blog by posting a comment or sharing a post, we may collect the information that you post. Please note that your comments will also be visible to the public, so you should never share Personal Information that you would like to keep private.
In order to purchase Alive Energy products online, you may need to provide certain Personal Information to third parties, such as our retail partners. Such Personal Information may include your name, address, telephone number, email address, and payment card information. We may receive certain Personal Information about you from third parties in connection with your orders. For example, we may receive information about your transaction history.
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Site and elsewhere over time. Other companies may also use such technology to advertise on the Site.
You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you do not wish for us to share this information with third parties for their marketing purposes, please email us at firstname.lastname@example.org. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:
The Site automatically collects technical information through your use of the Site, such as the following:
Usage Information: We collect certain information automatically through your use of the Site, such as which of the pages on the Site that you access, the frequency of access, and what you click on while on the Site.
Location Information: We may collect information about your actual location which may be determined from geolocation data, GPS and other sensors that may reveal information on nearby devices, Wi-Fi access points, and cell towers.
Device Information: We may collect information about the device you are using, such as hardware model, operating system, application version number, browser, and IP addresses.
Mobile Device Information: In addition to the Device Information listed above, when you access the Site via a browser on your mobile device, we may collect mobile network information including telephone number, the unique device identifier assigned to that device, mobile carrier, operating system, and other device attributes.
A cookie is a small text file that is stored on a user’s computer and/or device for record-keeping purposes.
Session Cookies: We use session cookies to make it easier for you to navigate the Site. A session ID cookie expires when you close your browser.
Persistent Cookies: We use persistent cookies that remain on your hard drive for an extended period of time. For example, we may set a persistent cookie to store your preferences on the Site.
If you reject cookies, you may still use the Site, but your ability to use some areas of the Site may be limited.
We may also use other website or mobile tracking technologies to identify you and keep track of your preferences, prevent fraudulent activity or improve Site security, and assess the performance of the Site.
Statistical or aggregated information does not directly identify you or any specific person, but it may be derived from your Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users in a particular ZIP code.
We use Personal Information that we collect in the following ways:
Provide Services: We use your Personal Information in order to provide you with our products and services and to fulfill our contractual obligations to you.
Communicate: We use Personal Information to communicate with you about our Site or products or services. We may also use your Personal Information to respond to your inquiries or to inform you of any changes to our Site or products or services.
Specific Purposes: You may be asked to provide information for a specific purpose. For example, we may request that you fill out a survey to provide us with feedback on our products. We will only use the information that you provide for the purpose for which you provided it to us.
Customer Support: We may use your Personal Information to provide you support or other services you request. For example, we may need your information in order to provide technical support or answer questions about the Site.
Maintenance and Improvement: We analyze how our users interact with the Site in order to maintain and improve it. We also use information that we collect to diagnose any problems with the Site to improve the user experience.
We reserve the right to share information, including Personal Information, with third parties, as described below:
Service Providers: We may share information with service providers that help us perform Site functions and administer our services. For example, we may share your information with third-party customer service providers.
Corporate Family: We may share information within our corporate family, such as with subsidiaries, joint ventures, or affiliates, to the extent permitted by law.
Corporate Structure: We may share information in connection with a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.
Prevent Harm: We may share information if we believe it is necessary in order to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.
Legal Purposes: We will share information where we are legally required to do so, such as in response to court orders or legal process; to establish, protect, or exercise our legal rights; to defend against legal claims or demands; or to comply with the requirements of any mandatory applicable law.
Legitimate Business Purposes: We may share your information for any other legitimate business purpose, to the extent permitted by law.
Consent: We may request your permission to share your Personal Information for a specific purpose. We will notify you and request consent before you provide the Personal Information or before the Personal Information you have already provided is shared for such purpose.
The security of your Personal Information is important to us. We maintain reasonable and appropriate physical, technical, and administrative security measures to protect and limit access to your Personal Information. However, no method of transmission over the Internet or electronic storage technology is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
One of the third-party services that we may use is Google Analytics, which is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of our Site and may share this data with other Google services. You can learn more about how Google uses and shares Personal Information and about any choices you may have with regards to your Personal Information by visiting their website at www.google.com/policies/privacy/partners/.
Similarly, the Site may contain links to third-party websites that are not owned or controlled by Alive Energy. We have no control over the content, privacy policies, or practices of any third-party website. You are subject to the policies of those third-party websites, where applicable. We encourage you to review the privacy policies of any third-party website before you disclose your Personal Information.
The Site is not currently configured to respond to Do Not Track signals.
We respect your right to access and correct your Personal Information. You may access your Personal Information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.
If you need assistance correcting or updating your Personal Information, or would like to request that we delete your Personal Information, please contact us using the contact information detailed in the “Contact Us” section below.
Personal Information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Alive Energy or as required or authorized by law. Personal Information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.
If you are a California resident, California law provides you with the following rights with respect to your Personal Information:
When you exercise these rights and submit a request to us, we may verify your identity. We also may use a third party verification provider to verify your identity. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
To date we have not sold personal information about our users; nor do we have any plans to do so in the future.
If you under 18 years of age, reside in California, and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Site. To request removal of such information, you can contact us as described in “How to Contact Us”. Upon receiving a request, we will make sure that the information is not publicly available on the Site, but the information may not be completely or comprehensively removed from our systems or databases.
Our Site is not intended for use by children. We do not knowingly collect Personal Information from children under 13 years of age. Please contact us if you believe we may have unknowingly collected information about a child under 13, and we will take immediate steps to delete any such Personal Information.
We are transparent about the ways in which we collect and use Personal Information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your Personal Information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.